Customer Service Policy

At Rare Beauty Market, we are committed to providing an exceptional shopping experience backed by responsive, transparent, and customer-first support. This policy outlines how we assist you before, during, and after your purchase to ensure complete confidence in every order.


Order Processing & Shipping

Processing Time

All orders are carefully processed within 1 to 3 business days. During peak seasons or promotional events, processing may take slightly longer, but we always strive to get your items on their way as quickly as possible.

Shipping & Delivery

We offer complimentary worldwide shipping on every order. Once your order ships, you will receive a confirmation email with tracking information. Delivery typically takes 6 to 12 business days to all destinations. Expedited shipping options are available at checkout for those who need their beauty essentials sooner.

Order Modifications & Cancellations

If you need to update or cancel your order, please contact us immediately at service@rarebeautymarket.com. We can accommodate changes only before your order enters the fulfillment stage. Once shipped, orders cannot be altered, but we are happy to assist with returns or exchanges upon delivery.


Returns & Exchanges

60-Day Return Window

We stand behind the quality of every product we offer. If you are not completely satisfied with your purchase, you may return eligible items within 60 days of receiving your order. Items must be unused, in original packaging, and accompanied by proof of purchase.

Simple Return Process

  1. Email us at service@rarebeautymarket.com to initiate your return
  2. Follow the instructions provided by our support team
  3. Ship your items back using a trackable method
  4. Once received and inspected, your refund will be processed

Refund Timeline

Approved refunds are issued to your original payment method within 5 to 10 business days after we receive and verify your return. Please note that bank processing times may vary slightly depending on your financial institution. All refunds are processed in USD.

Non-Returnable Items

For hygiene and safety reasons, certain products such as opened lip oils, used applicators, or personalized gift sets may not be eligible for return. Our team will clearly communicate eligibility when you initiate a return request.


Payment & Pricing

Currency & Pricing Transparency

All transactions on rarebeautymarket.com are conducted in US Dollars. Prices displayed include all applicable product costs with no hidden fees. Taxes and duties, if any, are calculated at checkout based on your shipping destination.

Secure Payment Methods

We accept major credit cards, debit cards, and other secure payment options. All payment information is encrypted and processed through trusted, PCI-compliant gateways to protect your data.

Price Adjustments

We do not offer post-purchase price adjustments. However, we frequently update our promotions and discounts, so we encourage you to subscribe to our newsletter for early access to savings.


Product Information & Authenticity

Quality Assurance

Every item sold on Rare Beauty Market is sourced from verified partners and undergoes rigorous quality checks. We guarantee that all products are authentic, vegan-friendly, and formulated without harmful ingredients.

Product Descriptions & Images

We make every effort to display colors, textures, and finishes as accurately as possible. Please note that actual shades may vary slightly due to individual screen settings. Detailed ingredient lists and usage instructions are provided on each product page.

Out-of-Stock Items

If an item becomes unavailable after you place your order, our team will notify you promptly and offer a replacement, store credit, or full refund—your choice.


Account & Privacy

Account Management

Creating an account on rarebeautymarket.com allows you to track orders, save favorites, and enjoy faster checkout. You may update or delete your account information at any time through your profile settings or by contacting our support team.

Data Protection

We respect your privacy and never share your personal information with third parties for marketing purposes. Your data is used solely to fulfill orders, improve our services, and communicate important updates about your purchases.


Contact Us

Our dedicated customer care team is here to help. For any questions about orders, products, returns, or general inquiries, please reach out to us:

Email: service@rarebeautymarket.com
Response Time: We aim to respond to all inquiries within 24 to 48 business hours.

When contacting us, please include your order number and a brief description of your request to help us assist you more efficiently.


Policy Updates

We may update this Customer Service Policy periodically to reflect improvements in our services or changes in our operations. Any revisions will be posted on this page with an updated effective period. We encourage you to review this policy from time to time to stay informed about how we support you.


Rare Beauty Market is dedicated to making premium beauty simple, accessible, and enjoyable. Thank you for trusting us with your beauty journey.