Refund Policy

At Rare Beauty Market, we stand behind the quality of every product we offer. We want you to shop with complete confidence, knowing that if you are not entirely happy with your purchase, we are here to make it right. This policy outlines our straightforward process for returns and refunds.


60-Day Return Window

We offer a generous 60-day return window starting from the date you receive your order. If you are unsatisfied with any item for any reason, you may return it within this period for a full refund, provided the item meets our eligibility criteria.


Eligibility for Returns

To qualify for a refund, items must meet the following conditions:
  • Condition: Items must be unused, unworn, and in the same condition as when you received them.
  • Packaging: Products must be returned in their original packaging with all seals, tags, and accessories intact.
  • Proof of Purchase: A valid order number or receipt is required for all return requests.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:
  • Opened lip oils, liquid contours, or any product with a broken seal
  • Used makeup applicators or brushes
  • Personalized gift sets where individual components have been removed from the main packaging
  • Items damaged due to misuse or normal wear and tear after delivery


How to Initiate a Return

Our return process is designed to be simple and hassle-free:

  1. Contact Us: Email our support team at service@rarebeautymarket.com within 60 days of delivery. Please include your order number and the reason for your return.
  2. Receive Instructions: Our team will respond promptly with detailed return instructions and, if applicable, a return shipping label.
  3. Ship Your Item: Pack your item securely and ship it back using a trackable shipping method. We recommend retaining your tracking number until your refund is processed.
  4. Inspection: Once we receive your return, our quality team will inspect the item to ensure it meets our eligibility criteria.


Refund Processing Timeline

  • Approval: You will receive an email confirmation once your return has been approved.
  • Processing Time: Approved refunds are processed within 5 to 10 business days after we receive and verify your returned item.
  • Method: Refunds are issued to the original payment method used at checkout.
  • Currency: All refunds are processed in USD. If you paid using a different currency, the refund amount will reflect the USD equivalent based on the exchange rate at the time of the original transaction. Bank processing times may vary slightly depending on your financial institution.


Exchanges

Currently, we do not offer direct exchanges. If you wish to receive a different item, please follow our return process to obtain a refund for your original purchase, and then place a new order for the desired product. This ensures you receive your replacement as quickly as possible.


Late or Missing Refunds

If you have not received your refund after 10 business days from the approval notification:
  1. Check your bank account again to ensure the credit has not posted.
  2. Contact your credit card company or bank, as there may be a delay in posting the transaction.
  3. If you have completed these steps and still have not received your refund, please contact us immediately at service@rarebeautymarket.com with your order details.


Shipping Costs

  • Original Shipping: Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong item sent or defective product).
  • Return Shipping: Customers are responsible for return shipping costs unless the return is a result of our mistake or a defective item. In such cases, we will provide a prepaid return label.


Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at service@rarebeautymarket.com. Include photos of the damage and your order number. We will arrange for a replacement or a full refund, including coverage of return shipping costs, at no expense to you.


Questions?

Our customer care team is dedicated to helping you resolve any issues quickly and fairly. For any questions regarding this Refund Policy or the status of your return, please reach out to us:

Email: service@rarebeautymarket.com
Response Time: We aim to respond to all inquiries within 24 to 48 business hours.

Rare Beauty Market — Premium Makeup. Remarkable Value. Real Results. Your satisfaction is our ultimate goal.